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Privacy Policies

Summary for people who aren’t lawyers

We fully abide by the UK Data Protection Act  and the General Data Protection Regulation (GDPR).


Our Promise to You

We Promise:

  • To keep your personal data safe and only process it on valid legal basis
  • To keep our records up to date and delete or correct inaccurate personal data
  • Not to keep your personal data after the purpose has ended
  • Not to share, sell or otherwise leverage your personal data unless you agree to it
  • To give you ways to manage and review your marketing choices at any time

The information we collect is necessary for the smooth running of our website; don't worry, we'll only ask for data that we need.

If you have any questions, requests etc just write to our Data Protection Officer (DPO) at:

The Data Protection Officer,
c/o The Company Secretary,
75 Vansittart Rd.
or by email to


The full text

This privacy policy sets out how ibiidi Ltd (“we” or “us”) use and protect any information that you give us when you use this website ( and any of its subdomains (together, “our site”).

We are committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using our site, then you can be assured that it will only be used in accordance with this privacy policy and on valid legal basis.

This privacy policy explains our data processing practices and your options regarding the ways in which your personal data is used. If you have any requests concerning your personal information or any queries with regard to our processing please contact us via

We may change this policy from time to time by updating this page, we will notify you by email, to check this page to ensure that you are happy with the changes.


Legal Basis for Processing your Personal Data

We collect, process, store your personal data ourselves or share it with others for one more more of these reasons:

  • To fulfil a contract we have with you or to take steps at your request prior to entering into a contract with you, or
  • When it is our legal duty, or
  • When it is in our legitimate interest or the legitimate interest of a third party except where such interests are overridden by your interests or your fundamental rights or freedoms, or
  • When you consent to it.

A legitimate interest is when we have a business or commercial reason to process your personal data, but this must not unfairly go against your rights. If we rely on our legitimate interest, we will tell you what that is.

In the following sections we list what we collect, process and store and which of the reasons we rely on to do so. This is also where we tell you what our legitimate interests are.Unless we have your explicit consent to do so, we will not process special categories of personal data revealing any of the following: racial or ethnic origin, political opinions, religious or philosophical beliefs, trade union membership, genetic data, biometric data, data concerning health, sex life or sexual orientation.


What we collect

We may collect the following information:

  • name and contact information, including email address and phone numbers;
  • demographic information such as postcode, preferences and interests; and
  • other information relevant to customer surveys and/or products and service offers.

We collect the details provided by you on registration together with information we learn about you from your use of our services and your visits to our site and other websites accessible from them. We may collect additional information you provide when giving us feedback or completing profile forms. We also monitor users’ traffic patterns and site use which enables us to improve the service we provide.


What we do with the information we gather

We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:

  • To respond to your enquiry
  • To carry out agreements which have arisen from any contracts entered between you and us such as to notify you about progress of fulfilling your orders.
  • To notify you about changes to our service
  • For internal record keeping;
  • To respond to complaints and seek to resolve them.
  • we may use the information to improve our products and services and develop new ones;
  • we may periodically send promotional email about new products or other information which we think you may find interesting using the email address which you have provided;
  • from time to time, and if you've opted-in, we may also use your information to contact you for market research purposes; we may contact you by email, phone, fax or post; and
  • we may use the information to customise our site according to your interests.


Sharing your Personal Data

We may disclose your personal data to third parties in certain circumstances but we will not sell, rent or trade your personal data. Your personal data may be transferred outside the UK and the European Economic Area. Some countries have adequate protection of personal data under their laws but where this is not the case we will be responsible for ensuring that appropriate security and privacy safeguards are in place, either by requiring the recipient to have signed up to a recognised international framework of data protection or by contractual obligations.

Where relevant, we may give third party providers who supply services to us, or who process personal data on our behalf, access to your personal data in order to help us to process it for the purposes set out above. When doing so, we will ask them to confirm that their security measures are adequate to protect your personal data.

Within the purposes set out above we may share your personal data with the following third parties:

  • We may disclose your personal data to third parties working on our behalf to help us improve our services and products.
  • We may disclose your personal data to third parties if we are under a duty to disclose or share your personal data in order to comply with any legal obligation, or in order to enforce or apply our contracts with you; or to protect our rights, property, or our safety and/or the safety of our customers, or others.
  • We may need to confirm your identity before we provide products or services to you or your business. We may also share your personal information as needed to help detect fraud and money-laundering risks. We may use solicitors and other advisers for these purposes. We may allow law enforcement agencies to access your personal data. This is to support their duty to detect, investigate, prevent and prosecute crime.
  • We may disclose your personal data to third parties in the event that we sell any of our business or assets, in which case we may disclose your personal data to the prospective buyer of such business or assets. If we or substantially all of our assets are acquired by a third party, in which case personal data held by us about our customers will be one of the transferred assets.


Use of your information and your preferences

We will use your information to provide and personalise our service. We will also use your contact details to communicate with you. We may use your information to send you news about products and services if you've opted-in.

We like to hear your views to help us improve our service. From time to time, we may contact you by email to ask your opinions.

Please note that there may be instances where it may be necessary for us to communicate with you, in any event, for administrative or operational reasons relating to our service.


How we use cookies

A cookie is a small file which asks permission to be placed on your computer's hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

We use cookies for a number of purposes, for instance to enable us to simplify the logging on process for registered users, to help ensure the security and authenticity of registered users, to provide the mechanisms for easy use of our application and to enable traffic monitoring.This helps us analyse data about web page traffic and improve our site in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.

Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.Non-registered visitors to our site may be sent anonymous cookies to keep track of their browsing patterns and build up a demographic profile.

While you do not need to allow your browser to accept cookies in order to browse much of our site or to access many of our services, you must have cookies enabled if you wish to use most of our tools or to access any areas reserved for registered users. You can find out more about the way cookies work on

Links to other websites

Our site may contain links to enable you to visit other websites of interest easily. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy policy. You should exercise caution and look at the privacy policy applicable to the website in question.



We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online. If logging on to our website it is your responsibility to protect log in details. You must treat these as confidential and must not share or disclose your log in details to any other party.

We will retain your personal data for no longer than the period of time needed for the purposes that we collected the data and for as long as we have legal grounds to retain it. There is no fixed period after which all record of your personal data will be deleted as this will depend on the circumstances and the purposes of the processing but we will take steps and maintain policies to keep retention under proper review. We will not seek your consent before deleting any personal data.


Your Right of access to your Personal Data

You have the right to access your personal data including us providing to you , without charge, a copy (which may be in electronic form) of any of your personal data that we are holding or using (referred to as “processing”) or that third parties are processing on our behalf.

We will also provide to you, if you request it, the following information:

  1. the purposes of the processing;
  2. the categories of personal data concerned;
  3. the recipients or categories of recipient to whom the personal data have been or will be disclosed, including recipients in countries outside the UK or international organisations;
  4. where possible, the envisaged period for which the personal data will be stored, or, if not possible, the criteria used to determine that period;
  5. if the personal data was not collected from you, any information available to us as to the source of it;
  6. whether the personal data has been subject to automated decision-making, including profiling, and if so information about the logic involved, as well as the significance and the envisaged consequences of such processing for you.

Requests for this information or a copy of your personal data should be in writing, enclosing proof of identification such as a copy of your passport, driving license or other documentation confirming your name and address (for example a utility bill) to be addressed to:

The Data Protection Officer,
The Data Protection Officer,
c/o The Company Secretary,
75 Vansittart Rd.
or by email to

Your Right to Removal or Correction of Personal Data and to Restriction of Processing

You have the following rights under GDPR:

  • a right to request us to correct inaccurate or incomplete data (“Right to rectification”)
  • a right to request us to delete any of your personal data. In certain circumstances (for example, where you have purchased a product from us) we may wish to retain data and if GDPR allows us to do so we will inform you of our grounds (“Right to erasure” or “Right to be forgotten”)
  • a right to request us to stop or to restrict any aspect of the processing of your personal data. In certain circumstances we may wish to continue and if GDPR allows us to do so we will inform you of our grounds (“Right to restriction of processing”).

In each case we will tell you what action we are taking and we will also notify any third party to whom the data has been disclosed.


Your Rights Concerning Automated Processing and Profiling

You have the following rights under GDPR over automated decisions and profiling.

  • You can object to an automated decision, and ask that a person reviews it.
  • You can object to the use of your personal data in profiling or direct marketing.


Your Right to Data Portability

You have the right to receive from us the personal data that you have given us in a structured, commonly used and machine-readable format (“Right to data portability”) and/or to have the data sent by us directly to another party. Please note that this right only applies in certain circumstances, which is when we held the data on grounds of your consent or to perform a contract with you or for steps preparatory to such a contract and we were processing that data by automated means.

Your Right to Complain to the Regulator

Please let us know if you are unhappy with how we have processed your personal data. You can contact us on the contact details at the “Contact Us” link on our website or by writing to the Data Protection Officer at the address given above.